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Technical Support Technician

Company: VirtualVocations
Location: Eugene
Posted on: November 15, 2024

Job Description:

A company is looking for a Technical Support Technician (Remote).



Key Responsibilities

Provide effective and efficient technical support to customers, documenting all interactions
Identify issues through troubleshooting and escalate as necessary while educating customers on product use
Participate in special projects and maintain compliance with company policies and standards


Required Qualifications

Veterinary industry experience or veterinary clinic experience is highly preferred
Experience with Practice Information Management Systems like ImproMed, AVImark, or eVetPractice is strongly desired
High School Degree or GED required
Previous technical support experience is a positive
Experience with computer/software/network troubleshooting is desired

Keywords: VirtualVocations, Hillsboro , Technical Support Technician, IT / Software / Systems , Eugene, Oregon

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