Senior Customer Experience Manager

Company: VirtualVocations
Location: Portland
Posted on: November 14, 2024

Job Description:

A company is looking for a Senior Customer Experience Manager to guide customers in maximizing their investment in software solutions.

Key Responsibilities

Build and manage relationships to promote feature adoption and product enhancements
Oversee milestones and transitions for process optimization and renewals
Conduct quarterly customer sentiment collection and manage risk/issue identification

Required Qualifications

Experience in a services role within the software or high-tech industry
Background as a Customer Success Manager or similar role
Account or project management experience with executive levels
Experience with data analytics to drive customer adoption
Knowledge of SaaS and Cloud technologies

Keywords: VirtualVocations, Hillsboro , Senior Customer Experience Manager, Executive , Portland, Oregon

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