Senior Manager, People Services - Hybrid Remote
Company: Legacy Health
Location: Portland
Posted on: November 7, 2024
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Job Description:
Senior Manager, People Services - Hybrid Remote
US-OR-PORTLAND
Job ID: 24-39080
Type: Regular Full-Time
System Office 1919 Building
Overview
The People & Culture organization at Legacy is about prioritizing
our people so that we can prioritize our patients. We are
transforming a traditional human resources function into a team of
professionals who develop creative solutions to attract, develop
and retain diverse, high performing talent. Within the People &
Culture team, we are building a spirit of curiosity, experimenting
with innovative approaches and challenging past practices to ensure
we aren't just responding to today's workforce challenges, but can
predict them. This is a pivotal moment in the healthcare industry,
and Legacy's People & Culture team sees this as an opportunity to
reimagine what it means to work in one of the world's most complex
yet rewarding industries. For us it's about building a legacy where
our people can do their best and be their best. At Legacy, we
strive to offer the best possible services to our patients and our
employees. As a Senior Manager of People Services, you will help to
maintain this high level of service through your outstanding
interpersonal and problem-solving skills and your ability to
organize a variety of department activities. We invite you to
consider this opportunity to support the Legacy mission of making
life better for others. This is a hybrid role that requires
occasional meetings at a variety of Legacy locations across the
Portland Metro area. On days that onsite activity is not required,
individuals in this role may work from remotely. All new hires are
required to come to a designated Legacy Health office location in
Portland, Oregon prior to their start date for a new hire health
assessment and to complete new employee orientation. Another
important thing about Legacy: We strive to be a diverse, culturally
responsive, anti-racist organization. Diversity, equity and
inclusion is a priority at Legacy - it shapes how we work, interact
with one another and see the world. This is a commitment you must
share too. If you want to make a real difference in the lives of
people, communities and our beloved Pacific Northwest region,
please take a look - we invite you to apply and consider joining
our team, our organization and our mission. As the largest
nonprofit health system serving the Portland-Southwest Washington
and mid-Willamette Valley areas, Legacy Health provides a range of
services - we have six hospitals, one of which includes a center
solely dedicated to children's care, Randall Children's Hospital at
Legacy Emanuel. We run more than 70 primary care, specialty and
urgent care clinics, employ nearly 3,000 doctors and providers and
more than 13,000 employees. We also operate labs and a research
center. Our major partnerships include those with PacificSource
Health Plans and the Unity Center for Behavioral Health, a
one-of-a-kind center for people facing a mental health crisis that
is collaboratively operated between four regional health systems
and numerous community partners.
Responsibilities
Leadership responsibility for the teams administering and
coordinating the delivery of Human Resources services provided by
the HR Answer Center (HRAC), employee relations, and labor
relations. This role includes the opportunity to advance employee
and labor relations in service of creating an engaging and
inclusive environment that attracts and retains the best talent.
Therefore, this leader must be able and excited to leverage current
best practices within these functions and also identify and
implement strategies for improving people services across the
answer center, employee relations and labor relations. CONSULTING
AND COLLABORATION: Collaborates with leadership at all levels and
functions within the organization, forming a consultative and
reciprocal relationship in providing system-wide technical and
consulting services on human resource issues. Excellent
decision-making ability and ability to navigate difficult
conversations and issues. Consults, advises and mediates sensitive
issues involving employee relations, labor relations, and HR Answer
Center, in addition to working cross-functionally with members of
the DEI team. Resolves employee performance problems, concerns, and
cases in a timely manner, working in coordination with the Sr.
Director of People Services. POLICY DEVELOPMENT: Assist in
development, interpretation, and administration of system policies
and procedures related to People and Culture issues. TECHNICAL
EXPERTISE: Ensures Employee Relations, Labor Relations, and People
and Culture services comply with Legacy's policies and applicable
Federal, State, and local laws, rules, and regulations. Develops a
collaborative approach in service areas, providing adequate
training, information, and support to encourage successful team
development. Approachable to staff, spends the time to assist
others and provide clear guidance on direction and priorities.
Assists direct reports with their questions or concerns on case
work and responds in a timely manner. Helps team set priorities to
ensure alignment with organizational, division, departmental, and
team goals and progressing work forward. Serves as a problem solver
for the teams, including assisting direct reports with case load,
re-assigning cases as needed and, with assistance of Sr. Director,
addressing barriers to teams functionality. Uses sound logic and
takes a holistic approach to providing assistance and solutions.
Ensure that projects continue to move with allocation of team
project management resources or direct oversite of key initiatives.
Proactively identifies areas of opportunity for training and
compliance across the organization and partners with the
appropriate team members to create comprehensive processes.
Proactively identifies opportunities for team members and direct
reports development of their knowledge and/expertise, industry best
practices, and diversity, equity, and inclusion. COMMUNICATION:
High level interpersonal skills, with an ability to interact and
influence all levels of the organization, as well as relate with
diverse groups of individuals or organizations in an effective
manner. Assist in developing effective communication strategies to
improve understanding and enhance the delivery and implementation
of People and Culture programs, policies and initiatives. Displays
political skills and the ability to maneuver through the
organization effectively. Assist direct reports with any
communication or issues throughout the system.. Ensures clear
reporting and escalation mechanisms are in place to keep directors,
managers, partners, and clients are informed of progress relative
to established targets. COMPLIANCE REVIEW: Partners with HR
Compliance Counsel, Sr. Director People Services and outside
employment counsel, when necessary, to determine compliance with
the laws or regulations set forth by industry governing bodies.
PROGRAM EFFECTIVENESS: Identify opportunities to improve services,
policies and/or practices in an effort to enhance the employee
experience, foster an inclusive and compliant workplace and engage
subject matter experts within employee relations, labor relations
and the service center. Identify metrics to measure and monitor
success related to priorities and services. Coordinates Employee
Relations, labor relations, and HR Answer Center work and system
projects, level-loading the work as needed
Qualifications
Education:
Compensation details: 76.68-115.79 Hourly Wage
PI2f41539b4fb6-37248-34840990
Keywords: Legacy Health, Hillsboro , Senior Manager, People Services - Hybrid Remote, Executive , Portland, Oregon
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