Technical Support Job with Modis

Location: Portland
Posted on: November 20, 2024

Job Description:

Modis is looking for a talented Technical Support candidate for our client in Portland, OR. If you think this is the job for you apply at Modis.com!
 
Duties             
Provide first level customer support via the telephone for all technology products and services provided by CSD. Works with business and Systems customers to answer questions and resolve problems related to products and services. Resolves problems related to products and services for multiple LOB's. Resolves issues within a specified time frame or refers to a qualified CSD service provider for follow up. Diagnose customer technical problems and provide creative solutions and alternatives that meet business needs. Provide just-in-time training over the phone as needed. Refer unresolved issues and escalate problems to appropriate CSD technical support groups identified in the Customer Support Process. Maintain documentation on incoming calls via Problem or Request Management System including steps and actions taken to resolve customer issues. Identify opportunities for process improvement and problem elimination. Share learning¿s with team and CSD service providers as appropriate. Continually focus on learning new technologies to support rapidly changing and expanding environment. Works as a proponent/advocate for customer issues and concerns in all interactions with CSD service providers. Present a positive, customer-focused image.
 
Skills              
Understands customer's issues and demonstrates real concern. Establishes credibility quickly by following up and taking initiative. Defines problems quickly and resolves majority of issues within specified time frame. Demonstrates creativity in generating solutions. Proactively translates technology into a business solution which addresses a problem not expressed by the customer and enhances the business result. Must be able to multi-task and handle all LOB skills. Must be able to work with minimal supervision.
      
Education          
A minimum of 2 years experience in the IT field with either an in depth knowledge of one specific area of technology (e.g. Client Server, mainframe, telecommunications, data center operations, etc) or a broad knowledge of multiple technologies and platforms.
 

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